I purchased my first T-Shirt from them and was tracking through UPS but find its been sent back to the suppliers for lack of customs paperwork. Anyone had the same problems.
I bought something from them over a year ago that never arrived 
.
Gave up trying to chase them in the end and decided to never buy from them again - I always buy through a dealer
did you get your money back Steve.
No I did not. Was only £20 and I almost lost the will to live trying to sort it.
Whenever I contacted Customer Services the always called me back and were willing to help. Might be worth taking a few minutes to contact them. If they don’t know they do something wrong, how can they put it right? (+ it’s Italy, so organisation’s not their strong point). 
I’ve sent another email to them through their contact page quoting my order number and UPS tracking number. We will see what comes back. I’ll let you know how I get on.
Its August Italy is on Holiday 
yes, that’s right, best wait until September for any answers …