Huge thumbs up and thanks to John the service manager at Ducati Coventry. The D16 went in for a service (the last free one), MOT and I wanted the road pipes swapped for the open pipe kit that came with the bike. When it came back, not only had they done their usual excellent job, but they only charged me for the MOT. John did the pipe swap and tuning himself with no charge. Now that’s good customer service !! Oh, and on top of that fitted a new front tyre I supplied and collected/returned the bike by van. Grand total for all the above £60.