Hello everyone I thought I would share the problem I am having with my Monster 1100evo.
It has been off the road for 4 months at the end of 2012, having extensive engine work. Since this work was completed the bike has done a further 700 miles and has been taken to Hyside in Essex, where further problems have been identified and I have been advised that the engine needs a further strip down. It has now been with them for over a month so I have not been able to enjoy the bike for two summers.
This has now been an ongoing problem when a noise from the engine originally developed in March/April 2012. I initially took the bike to In-Moto, as this was a convenient location and also a dealer that was recommended to me, they assessed the bike and told me I had to book it in for a proper inspection. I was called the day before to cancel this as they did not have the correct diagnostics for an EXC as they thought my bike was a KTM and not a Ducati, the shambles had begun! Metropolis in Vauxhall identified there was a problem with the bike and booked me into the workshop for investigation in April or May 2012. They confirmed there was an engine issue and booked the bike in for a strip down on July 16th.
My bike had done about 4440 miles when taken to Metropolis in April/May and this issue is not something that i would expect with a quality product that people associate with the Ducati brand. During the extended period whilst my bike was at Metropolis my bike was in various states of disassembly, but for a large majority of the time was left out side in the winter months corroding a lot of parts and it also sustaining damage, some of which have been replaced by Ducati and some by Metropolis, but in the process I believe devaluing the bike and certainly making it far less desirable in terms of resale in the future, but more importantly eroding my interest and enthusiasm for the bike and the Ducati brand. (photos can be supplied of the damage, but this really is a secondary issue) My concern in the first place was that the bike would potentially be a bike plagued with issues after having many new parts replaced in conjunction with the old parts that remained that for example had developed a wear pattern etc. My suspicions have unfortunately come true and my bike has yet again been identified as having further issues by the mechanic at Hyside in Essex and is due to have exploratory work undertaken Tuesday 18th June for a second engine (well more likely to be 4th or 5th) rebuild in less than 1000miles!!!
During all this time I have tired to get in contact with Ducati and they have either not contacted me at all or not contacted when they said they would.
At this point the dealer has all but given up and has said they feel the bike is just a wrongun and Ducati have implied they will take the bike back in exchange for a new one…………well with me paying £2,500 for the privilege.
I feel that after owning the bike and having a problem for such a long time it totally unfair to expect me to pay to replace their faulty bike. I should have just been given a new engine, but have been told this is something Ducati never does. But I have now in effect been waiting for 15 months to get this sorted.
What do you guys think? Can you give me any advise or assistance?